~/notes
Notes you can use today.
Short, practical guidance. Filter by area or search the text.
releasePre-submission store checklist
Confirm version numbers, privacy details, screenshots for each required device size and a reviewer test account before you press submit.
releaseWriting release notes people read
Lead with the change a user will notice, keep technical detail short, and avoid vague phrases like general improvements.
designShowing a trial end date
Put the end date where users already look: the account screen and the plan screen, as well as the confirmation email.
designDesigning a fair cancel flow
One entry point, one confirmation, an optional reason. Offers are fine; obstacles are not.
webPricing page structure
Plan name, price, billing period and the three features that differ. Everything else can live further down.
webHelp pages that reduce tickets
Answer billing, password and data questions first; these are what people search for at awkward moments.
supportBefore you report an IT issue
Note what you were doing, the exact error text, the device and when it started. A screenshot helps more than a description.
supportKeeping team devices tidy
Apply system updates, remove old accounts of people who have left, and keep a list of who has admin access.
mobileTesting on poor connections
Try sign-in, purchase and sync with throttled or interrupted networks before each release.
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